Terms of Service

Retail Terms


PRODUCT GUARANTEE

Well-Beyond fully guarantees products purchased by preferred and retail customers. The receipt of damaged or defective product(s) will result in one of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged product, a Retail Customer must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

PRODUCT RETURNS/EXCHANGES

Due to the nature of our product, the Well-Beyond return / exchange policy is for a 60 day period after the date of purchase. In order to return product for an exchange or refund, Retail Customers must first request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. Returned product must be factory sealed, shrink-wrapped and received in resalable condition. If opened, half-eaten, repackaged, melted, “activated,” etc., do not send it back as you will not receive a refund. You will receive a credit, replacement or refund, for resalable product only. Products returned outside of the 60 day period will not be replaced, exchanged or refunded.

RESTOCK & SHIPPING CHARGES

All product returns received by Well-Beyond are subject to a $15.00 (plus any applicable taxes and fees) per order restocking fee. Orders returned refused, or not collected by Well-Beyond Customers, will be charged an additional $10.00 restocking fee per order. In the event that an order is refused or returned to Well-Beyond the customer will be responsible for all shipping costs to reship or replace the order.

Under no circumstances will shipping charges be refunded or credited, unless charges were incurred due to an error in which Well-Beyond is the responsible party.

Shipping

Well-Beyond fully guarantees products purchased by Associates and retail customers. The receipt of damaged or defective product(s) will result in o n e of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged products, an Associate must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

PRODUCT RETURNS/EXCHANGES

Due to the nature of our product, the Well-Beyond return / exchange policy is for a 60-day period after the date of purchase (see section 29 for exception[s]). In order to return product for an exchange or refund, Associates must first request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. Returned product must be factory sealed, shrink-wrapped and received in resalable condition. If opened, half-eaten, repackaged, melted, “activated,” etc., do not send it back as you will not receive a refund. You will receive a credit, replacement or refund, for resalable product only. Products returned outside of the 60-day period will not be replaced, exchanged or refunded.

RESTOCK & SHIPPING CHARGES

Well-Beyond fully guarantees products purchased by Associates and retail customers. The receipt of damaged or defective product(s) will result in o n e of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged products, an Associate must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

ORDER PROCESSING & SHIPPING

Allow 1 - 5 business for your order to be processed in the warehouse. Allow up to 5 business days shipping in North America, depending on time of year and/or products shipping. International orders may take longer, depending on time in customs.

Summertime shipping may include a $9.95 summer shipping charge from April 1 to September 30. Perishable products will be shipped 2-day air in order to be received without being melted or bloomed. Perishable products may not ship on Thursday or Friday due to the possibility of the order remaining in the shipper's warehouse over the weekend.

Customer Terms

To become a Customer one must sign up for the "Subscribe & Save" option where product will be billed and shipped automatically to them every four weeks. This Subscribe & Save may be cancelled at any time. When a customer signs up for an Subscribe & Save they are considered a "Customer" and are eligible to receive discounts, promotions, and limitation to 2 ways to earn, the "ME+THREE" and the "CUSTOMER LOYALTY".

PRODUCTS OF EQUAL OR LESSER VALUE

The free additional product that is redeemed on every third consecutive Subscribe & Save must be of equal or lesser value than that of the customer's recurring Subscribe & Save order.

PRODUCT GUARANTEE

Well-Beyond fully guarantees products purchased by preferred and retail customers. The receipt of damaged or defective product(s) will result in one of the following: a refund of monies paid, account credit, exchange for other products, or repair/replacement. Before returning any defective or damaged product, a Customer must request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. The request for an RMA number must be made within 10 business days of delivery date. Damaged products, returned without prior authorization will not be refunded or replaced.

PRODUCT RETURNS/EXCHANGES

Due to the nature of our product, the Well-Beyond return / exchange policy is for a 60 day period after the date of purchase. In order to return product for an exchange or refund, Customers must first request a Return Merchandise Authorization (RMA) from Well-Beyond Customer Care Department. Returned product must be factory sealed, shrink-wrapped and received in resalable condition. If opened, half-eaten, repackaged, melted, “activated,” etc., do not send it back as you will not receive a refund. You will receive a credit, replacement or refund, for resalable product only. Products returned outside of the 60 day period will not be replaced, exchanged or refunded.

RESTOCK & SHIPPING CHARGES

All product returns received by Well-Beyond are subject to a $15.00 (plus any applicable taxes and fees) per order restocking fee. Orders returned refused, or not collected by Well-Beyond Customers, will be charged an additional $10.00 restocking fee per order. In the event that an order is refused or returned to Well-Beyond the customer will be responsible for all shipping costs to reship or replace the order. Under no circumstances will shipping charges be refunded or credited, unless charges were incurred due to an error in which Well-Beyond is the responsible party.

BeyondMe - Let Your Change Makes a Difference, One Person at a Time

Well Beyond's mission is to create transformational experiences for people to live happy, healthy and fun lives. The transformational experiences we create aren't limited to our products, events, or community. Our BeyondMe culture is driven to serve and to give to others in ways that bring happiness, health, and fun to their lives. There are many ways that this will be achieved through our Philanthropic Foundation BeyondMe™.

Upon activation as a customer or promoter with Well Beyond, each transaction will be rounded up to the nearest dollar and that difference donated to BeyondMe. If your order falls on an even dollar value, you will be charged a maximum of $1 as a donation towards BeyondMe. By accepting these terms as a valued customer or promoter, you authorize Well Beyond to round up to the nearest dollar up to a maximum of $1 as a donation to BeyondMe. To opt out of the BeyondMe program, you will need to adjust your account accordingly through your online Back Office or call customer service.

We encourage you to be involved and to follow the journey on Facebook at Well Beyondme or the Well Beyond website for activities or other donations you may want to contribute to the BeyondMe cause of doing good. There are no small plans here. One Million lives touched by 2022.

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